Our Service Standard

The Housing Appeals Committee (HAC) aims to provide a fair, impartial, high quality and prompt appeals process. Our services will be provided in an efficient, accessible and professional manner.

Our Role

We review decisions made by FACS Housing Services and Community Housing providers that provide long term housing. The Committee is independent of FACS Housing Services and Community Housing providers, and considers individual cases in a fair and just manner using the merits review principles.

The HAC can affirm a decision or recommend a change of decision to the FACS Housing Services and Community Housing providers. The Committee’s aim is to provide an appeal service that is fair, just, economical, informal and quick. Our services are free of charge to clients.