What we do

The role of the Committee is set out in the Housing Appeals Committee Charter.

The role of the HAC is to:

  • provide a mechanism for social housing applicants and tenants to lodge an external appeal where they believe an incorrect decision was made by a social housing provider at an internal appeal
  • undertake a merits review of each eligible appeal that is lodged—that is a review based on using the information before the Committee at the time of the appeal, whether or not such material was before the primary decision-maker or existed at the time of the original decision
  • make recommendations to social housing providers that either the original decision be maintained, or the original decision be changed in full or in part
  • provide advice on systemic issues to improve the consistency, efficiency and transparency of appealable access and eligibility decisions.

You can find more information in the NSW Social Housing External Appeals Policy Framework.