The Independent Appeals Agency for Social Housing in NSW

The Housing Appeals Committee (HAC) is an independent agency which deals with appeals from people unhappy with a decision of a social housing provider.

We deal with appeals from clients of both

   § Housing NSW, and

   §   Community housing providers in NSW

Appeals can be about decisions made across a wide range of issues affecting tenants of social housing and applicants for housing services.  See what can be appealed.

The HAC is:

• Fair
• Quick
• Informal
• Easy
• Free

We are happy to provide advice to applicants, advocates and housing providers about the appeal process or you can submit a Second Level Appeal form to appeal.

NEW! View a short film about the Housing Appeals Committee.

For quick information on our role go to Frequently asked Questions.