The Independent Appeals Agency for Social Housing in NSW

The Housing Appeals Committee (HAC) is an independent agency who can review decisions of social housing providers.

Appeals can be made to the HAC about decisions of Housing NSW or Community Housing organisations providing long term housing.

The HAC reviews decisions to see if they are fair, reasonable and made within the policy of the housing provider. The HAC can recommend changes to the decision of housing providers.

The HAC is informal and accessible to clients of social housing. There is no charge to clients for our service.

This website explains the role of the HAC and how to appeal. We hope you find it informative and easy to use. We welcome feedback.

We have moved!

We are at Office 5-6 Ground Floor, 1-7 Elsie Street, Burwood NSW 2134.

Our new office has improved access and facilities for people with disabilities and is shared with the Registrar for Community Housing. Map and details (PDF file, 55K).