About Us

The Housing Appeals Committee (HAC) is an independent agency that deals with appeals from people who are unhappy with a decision of a social housing provider.

Appeals can be made to the HAC about certain decisions of FACS Housing Services or Community Housing organisations providing long term housing.

An appeal to the HAC may sometimes be referred to as an external appeal or a second tier appeal.

The HAC reviews decisions to see if they are fair, reasonable and made within the policy of the housing provider. The HAC can recommend a change to the housing provider's decision.

The HAC is informal and accessible to clients of social housing. There is no charge to clients for our service.

Our values:

  • Integrity
  • Trust
  • Service
  • Accountability