About Us
The Housing Appeals Committee (HAC) is an independent agency that deals with appeals from people who are unhappy with a decision of a social housing provider.
Appeals can be made to the HAC about certain decisions of DCJ Housing or registered Community Housing Providers providing long term housing.
An appeal to the HAC may sometimes be referred to as an external appeal or a second tier appeal.
The HAC reviews decisions to see if they are fair, reasonable and made within the policy of the housing provider. The HAC can recommend a change to the housing provider's decision.
The HAC is classified as a Ministerial Advisory committee and comprises Members appointed by Cabinet who hear appeals and Secretariat staff who perform a wide range of support functions. Secretariat staff are the first point of contact for users of HAC services.
The HAC is informal and accessible to clients of social housing. There is no charge to clients for our service.
Our values:
- Integrity
- Trust
- Service
- Accountability