Service Charter

This charter sets out:

  • The commitment of the Housing Appeals Committee (HAC) to its clients
  • What clients can expect from the HAC in terms of service standards and what the HAC expects from its clients
  • HAC access and contact details
  • How to find out more about the HAC, and
  • How to make a complaint about the HAC

This Service Charter expresses the Committee’s commitment to providing high quality, timely and courteous services to our clients and other parties. We are happy to hear your suggestions about improving our service.