NSW Housing Appeals Committee

An independent avenue of appeal for social housing clients in NSW

The NSW Housing Appeals Committee (HAC) is an independent agency which deals with appeals from people who are unhappy with decision made by social housing providers.

The NSW Housing Appeals Committee Charter issued by the Minister for Family and Community Services sets out the role of HAC and the HAC jurisdiction.

It was established to ensure that clients of government funded housing services have access to an independent system of review and redress.

We deal with appeals from clients of both

  • FACS Housing Services (public housing), and
  • Community housing providers in NSW

Appeals can be about decisions made across a wide range of issues affecting tenants of social housing and applicants for housing services. See what can be appealed.

The HAC is:

  • Fair
  • Quick
  • Informal
  • Easy
  • Free

We are happy to provide advice to applicants, advocates and housing providers about the appeal process or you can submit a Second Level Appeal form to appeal.

View a short film about the Housing Appeals Committee.

For more information on our role go to Frequently asked Questions.

Contact the Housing Appeals Committee

Free call:
Email: hac@facs.nsw.gov.au
Website: www.hac.nsw.gov.au

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Office 5-6 Ground Floor
1-17 Elsie Street
Burwood NSW 2134

Postal Address
PO Box 1030
Westfield Burwood NSW 2134

Office Hours
Monday to Friday
9:00AM - 4:00PM

Office Map and details