Issues which cannot be appealed

  • Decisions that are not directly related to the person or household
  • Matters that are the responsibility of other bodies or tribunals (such as repairs and maintenance which are the responsibility of the NCAT)
  • Housing Provider's policies
  • Matters for which clients cannot make application to housing providers
  • Internal administrative and funding matters of the housing provider
  • Complaints about the way a service is provided
  • Programs not related to the provision of a service
  • Decisions about providing more than the maximum service or benefit available under a housing provider's policy
  • Decisions to provide services on an 'out of guidelines' basis
  • Decisions about home purchase assistance services
  • Decisions to apply the vacant bedroom charge
  • Amount of assistance provided under Private Rental Subsidy
  • Decision not to sell a home cannot be appealed to the Housing Appeals Committee. A client may however lodge a first level appeal with the FACS Housing Services.