The Housing Appeals Committee (HAC) is an independent agency that hears appeals from anyone who is unhappy with an internal appeal decision made by Homes NSW or a registered provider of Community Housing.
Our service is free, informal and accessible.
How to make a Second Tier Appeal
1. Check if you can appeal the decision.
2. Make sure your social housing provider has completed a First Tier review.
3. Ensure your appeal is within the allowable period.
4. Confirm that your appeal is not subject to an order by the NSW Civil and Administrative Tribunal.
You can download a Second Tier Appeal form and send your appeal by mail.
For questions or help with the process, contact us.
We will deal with your matter fairly and quickly.
Appealing a decision
- Appeal process at the Housing Appeals Committee
- What is a Second Tier housing appeal
- What you can and cannot appeal
- Advocate information for the housing appeal process
- Aboriginal clients
- Case types of Second Tier housing appeals
- How to make an appeal to the Housing Appeals Committee
- Information for housing providers
- Complaints Policy
NSW Housing Appeal Committee
Download forms, policies, resources and fact sheets
Get the right form, policy document or fact sheet that you need for your matter.
Our service charter
Read about our commitments to providing high quality, fast and courteous service for our clients.
Information for Community Housing Providers
Policy and procedure information for housing providers.
Case example
Woman in blue shirt with man in light orange shirt smiling outdoors in golden light. We helped a refugee couple who escaped the war from the former Yugoslavia with a priority housing issue. After we raised concerns about the wife’s acute post-traumatic stress symptoms and medical problems, Homes NSW agreed to change their decision and have the couple approved for priority housing.
The appeals process in your language
Find out about the appeals process in your language.
Call 1300 652 488 for interpreter services provided by All Graduates Translating and Interpreting Service for the price of a local call.
Housing Appeals Committee
Visit the Housing Appeals Committee
Office hours: Monday to Friday 9am to 4pm
5-6 ground floor, 1-17 Elsie Street
Burwood NSW 2134
Get directions to our office.