The NSW Housing Appeals Committee (HAC) is an independent agency which deals with appeals from people who are unhappy with decision made by social housing providers.
The NSW Housing Appeals Committee Charter issued by the Minister for Family and Community Services sets out the role of HAC and the HAC jurisdiction.
It was established to ensure that clients of government funded housing services have access to an independent system of review and redress.
We deal with appeals from clients of both
Appeals can be about decisions made across a wide range of issues affecting tenants of social housing and applicants for housing services. See what can be appealed.
The HAC is:
We are happy to provide advice to applicants, advocates and housing providers about the appeal process or you can submit a Second Level Appeal form to appeal.
View a short film about the Housing Appeals Committee.
For more information on our role go to Frequently asked Questions.
We are still open. Please call us instead of visiting our office.
Even though we are not open for face to face visits our online and phone help services are still available.
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Office 5-6 Ground Floor
1-17 Elsie Street
Burwood NSW 2134
PO Box 1030
Westfield Burwood NSW 2134
Monday to Friday
8.30am - 4.30pm
Office Map and details