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What is an Appeal
An appeal is a request for a merits review of a decision to provide or not provide a housing service. It is different to a complaint. A complaint is an expression of dissatisfaction with the standard or type of service.
The HAC undertakes a merits review of each eligible appeal that is lodged. This means that it is a review based on the information before the Committee at the time of the appeal, whether or not that information was available to the housing provider or existed at the time of the original decision.
For further information see the Appeal Process.