Decisions are made by social housing providers which affect both their tenants and applicants for their services.
If a tenant or applicant is unhappy with a decision of their housing provider they may be able to appeal to the Housing Appeals Committee (HAC) to have this decision reviewed. Usually a first level (internal review) will need to be completed before an appeal can be dealt with by the HAC. See also Housing NSW's Appeals and Review of Decisions.
Social Housing providers mean Housing NSW and NSW Community Housing agencies.
The objective of the HAC is to ensure that the correct decision has been made in each individual case under review. The Housing Appeals Committee reviews decisions to see if they are fair, reasonable and made within the policy of the housing provider. The HAC operates on a Merits Review model which takes full account of all the information and the circumstances at the time of the appeal.
For further information see the Appeal Process.